SmugMug Outage History
SmugMug is up right nowPingoru has recorded 57 incidents for SmugMug: 8 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 4 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Minor June 30, 2026 Blip in how some pages are loading 22m Web
Started Jun 30, 2026, 04:29 PM UTC· resolved Jun 30, 2026, 04:52 PM UTC
- investigating Jun 30, 2026, 04:29 PM UTC
A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.
- monitoring Jun 30, 2026, 04:45 PM UTC
We have identified the source of the issue and are seeing recovery.
- resolved Jun 30, 2026, 04:52 PM UTC
All systems are back to normal operation.
Notice April 11, 2026 Pages loading slowly 29m Web, Photos/Videos, Search
Started Apr 11, 2026, 03:21 AM UTC· resolved Apr 11, 2026, 03:51 AM UTC
- investigating Apr 11, 2026, 03:21 AM UTC
Pages are loading more slowly than usual. Our engineers are on the case.
- investigating Apr 11, 2026, 03:48 AM UTC
We are continuing to investigate this issue.
- investigating Apr 11, 2026, 03:51 AM UTC
We are continuing to investigate this issue.
- resolved Apr 11, 2026, 03:51 AM UTC
This incident has been resolved.
Minor February 7, 2026 Uploads processing slowly 8h 10m Uploads
Started Feb 07, 2026, 06:58 PM UTC· resolved Feb 08, 2026, 03:09 AM UTC
- investigating Feb 07, 2026, 06:58 PM UTC
Uploads are processing slowly. Our team is working on a fix.
- identified Feb 07, 2026, 11:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 08, 2026, 01:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 08, 2026, 03:09 AM UTC
This incident has been resolved.
Notice October 29, 2025 Errors in Lightroom Publishing Manager settings 7h 25m
Started Oct 29, 2025, 08:39 AM UTC· resolved Oct 29, 2025, 04:04 PM UTC
- investigating Oct 29, 2025, 08:39 AM UTC
We are aware of a current problem with the SmugMug plug-in for Adobe Lightroom Classic where settings changes result in errors. We would advise against removing the plug-in as this won't resolve the issue. We’re getting to the bottom of this bug and will update with more info once we’ve made a fix.
- resolved Oct 29, 2025, 04:04 PM UTC
This incident has been resolved.
Critical October 20, 2025 Site unavailable - AWS cloud outage 9h 21m Web, Photos/Videos, Search, Uploads
Started Oct 20, 2025, 07:17 AM UTC· resolved Oct 20, 2025, 04:39 PM UTC
- investigating Oct 20, 2025, 07:17 AM UTC
We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.
- investigating Oct 20, 2025, 08:23 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 04:39 PM UTC
This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.
Major July 9, 2025 Images loading slowly 29m Photos/Videos
Started Jul 09, 2025, 05:34 PM UTC· resolved Jul 09, 2025, 06:04 PM UTC
- investigating Jul 09, 2025, 05:34 PM UTC
Images are loading more slowly than usual. Our engineers are on the case.
- monitoring Jul 09, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2025, 06:04 PM UTC
This incident has been resolved.