SMTP2GO experienced a minor incident on February 20, 2025 affecting Email sending (SMTP service), lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2025, 06:33 AM UTC
We are currently investigating an issue where a small number of customers are experiencing emails being held as "Processed". We'll update this incident further once more information is available and we appreciate your patience while this is being resolved.
- identified Feb 20, 2025, 07:50 AM UTC
Our development team has identified the issue, and changes are being applied. The remaining queued emails will be finalized for delivery.
- monitoring Feb 20, 2025, 08:36 AM UTC
A fix has been implemented, and the mail queues are clearing. We are continuing to monitor and if you encounter any further emails being held as "Processed", please contact our support team for assistance.
- resolved Feb 20, 2025, 08:45 AM UTC
This incident has been resolved.