SMTP2GO incident

Investigating database connection issue

Major Resolved View vendor source →

SMTP2GO experienced a major incident on April 4, 2025 affecting Email sending (SMTP service) and API Servers and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 12:10 AM UTC
Resolved
Apr 04, 2025, 12:27 AM UTC
Duration
16m
Detected by Pingoru
Apr 04, 2025, 12:10 AM UTC

Affected components

Email sending (SMTP service)API ServersSMS Messaging

Update timeline

  1. investigating Apr 04, 2025, 12:10 AM UTC

    We are urgently investigating a database connection issue.

  2. resolved Apr 04, 2025, 12:27 AM UTC

    The issue stemmed from restrictive access rights to a core database system. This has been resolved and we can confirm email is now flowing as usual.