SMTP2GO incident

EU Routing Issue

Notice Resolved View vendor source →

SMTP2GO experienced a notice incident on May 6, 2025 affecting Email sending (SMTP service) and API Servers, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 04:18 AM UTC
Resolved
May 06, 2025, 06:10 AM UTC
Duration
1h 52m
Detected by Pingoru
May 06, 2025, 04:18 AM UTC

Affected components

Email sending (SMTP service)API Servers

Update timeline

  1. investigating May 06, 2025, 04:18 AM UTC

    We are currently investigating routing issues in the EU. This may mean delayed delivery.

  2. identified May 06, 2025, 06:08 AM UTC

    An upstream provider has caused the routing issue and is currently rolling back the changes made.

  3. resolved May 06, 2025, 06:10 AM UTC

    The rollback has been successful and email is flowing normally again.