SMSPortal experienced a major incident on November 4, 2022 affecting Main Website and SMPP and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2022, 07:22 AM UTC
Our Maidenhead Data Centre is currently experiencing network connectivity issues. Type: Network Outage Issue Start Time: 4 Nov 2021 @ 08:55 (UTC+2) Impact: Customers may experience poor connectivity or packet loss when connecting to our SMPP3 and SMPP4 and our Customer Web Interface. We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
- investigating Nov 04, 2022, 07:49 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 04, 2022, 08:13 AM UTC
Our data centre engineers have informed us that the issue is resolved. We will continue to monitor. Our sincere apologies for any inconvenience caused.
- resolved Nov 04, 2022, 12:31 PM UTC
After extensive monitoring, we believe this incident to be resolved.