SMSPortal experienced a minor incident on December 5, 2023 affecting REST, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2023, 08:28 AM UTC
We regret to inform you that we recently experienced a technical disruption affecting our REST API service. Our team is actively investigating the root cause to implement preventative measures and ensure the stability of this service moving forward. Incident Summary: Type: REST API Degradation Issue Start Time: 05 Dec 2023 @ 09:34 (UTC+2) Issue End Time: 05 Dec 2023 @10:14 (UTC+2) Impact: During the specified timeframe, customers might have experienced intermittent connectivity or increased response times via our REST API endpoints. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected]. The SMSPortal Team
- resolved Dec 05, 2023, 02:54 PM UTC
Our technical team identified the root cause of the issue earlier today and we are actively implementing preventive measures to minimise the likelihood of any future occurrences. If you experience any further issues or have additional concerns, please do not hesitate to reach out to our support team.