SMSPortal experienced a notice incident on January 12, 2024 affecting Outbound SMS and Africa, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 12, 2024, 06:54 PM UTC
Two of our core Data Centres experienced outbound connectivity issues between 18:57 (UTC+2) and 19:24 (UTC+2) which may have resulted in outbound message delays. Incident Summary: Type: Network Service Degradation Issue Start Time: 12 Jan 2024 @ 18:57 (UTC+2) Issue End Time: 12 Jan 2024 @ 19:24 (UTC+2) Impact: During the specified timeframe, the outbound connectivity from two of our core Data Centres was unstable. This may have resulted in messages remaining in a queued state and waiting to be processed. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected]. The SMSPortal Team