SMSPortal experienced a minor incident on September 2, 2022 affecting Billing and Payments, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2022, 06:52 AM UTC
Our payment gateway provider is currently experiencing an issue on their platform. The vendor is aware and is working to resolve the issue as quickly as possible. EFT and cash deposit payment methods are still available. Type: Payment Gateway Offline Impact: Online payments via Debit Card, Credit Card and Instant EFT cannot be processed currently. We appreciate your patience while the vendor works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
- resolved Sep 02, 2022, 07:57 AM UTC
Our payment gateway provider has confirmed that the Pay Now service is up and running again. Online payments via Debit Card, Credit Card and Instant EFT are on back online. We appreciate your patience. The SMSPortal Team