SMSPortal experienced a notice incident on August 14, 2024 affecting SFTP and HTTP (Legacy) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 14, 2024, 11:18 AM UTC
We are aware of an issue that caused our FTP, HTTP and Web Services APIs to return a 503 error response. The issue has been resolved and our team is actively working on preventative measures to ensure the stability of this service moving forward. Incident Summary: Type: API Degradation (FTP, HTTP & Web Services) Issue Start Time: 14 August 2024 @ 11:30 (UTC+2) Issue End Time: 14 August 2024 @ 12:32 (UTC+2) Impact: During the specified timeframe, customers might have experienced 503 error responses from our FTP, HTTP and Web Services APIs. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected]. The SMSPortal Team