SMSPortal experienced a minor incident on November 1, 2024 affecting Inbound SMS, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 01, 2024, 11:23 AM UTC
We recently identified and resolved an issue impacting inbound MO replies, which temporarily affected the timely processing of some replies. We’ve now cleared the backlog and are actively monitoring our MO queues to ensure continued, seamless performance. Type: MO (Reply) Delays Impact: Customers may have experienced varied receipt times for a portion of MO replies from subscribers. We sincerely apologise for any inconvenience caused. Our team has implemented preventive measures to minimise the likelihood of similar issues in the future. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
- resolved Nov 01, 2024, 02:37 PM UTC
After extensive monitoring we believe this issue to be resolved.