SMSPortal incident

MTN SA - Delay in Delivery Receipts for Reverse Billed (FTEU) Messages

Minor Resolved View vendor source →

SMSPortal experienced a minor incident on May 8, 2025 affecting Africa, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 10:05 AM UTC
Resolved
May 08, 2025, 12:41 PM UTC
Duration
2h 36m
Detected by Pingoru
May 08, 2025, 10:05 AM UTC

Affected components

Africa

Update timeline

  1. identified May 08, 2025, 10:05 AM UTC

    MTN South Africa is currently experiencing delays in returning delivery receipts (DLRs) for Reverse Billed (FTEU) messaging. Type: DLR Delays Issue Start Time: 8 May 2025 @ 08:10 (UTC+2) Impact: Customers may notice delays in receiving delivery receipts for Reverse Billed (FTEU) messages sent to MTN SA. We appreciate your patience as the operator investigates and works to resolve the issue. Please do not resubmit any potentially affected messages. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved May 08, 2025, 12:41 PM UTC

    After extensive monitoring we believe this issue to be resolved.