Resolved after 32 minutes, on October 20, 2017.
In the past 10 minutes, the situation has gotten a lot better, with most payments getting through. There's still an outage with processing real time payments, but our system continues accepting offline payments at the POS as Vantiv works on getting the system back up.
Update timeline
- identified Oct 20, 2017, 12:26 PM UTC
The payment system is currently experiencing intermittent failures communicating with Vantiv. Once the payment system is up again, pending payments should clear and CSRs will be notified of any failures. We will send another update soon about the current status.
- monitoring Oct 20, 2017, 12:51 PM UTC
In the past 10 minutes, the situation has gotten a lot better, with most payments getting through. There's still an outage with processing real time payments, but our system continues accepting offline payments at the POS as Vantiv works on getting the system back up.
- resolved Oct 20, 2017, 12:58 PM UTC
With no payment errors in the past 15 minutes, the situation is resolved.
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