SMRTs incident

Vantiv/Worldpay connectivity issues

Resolved after 35 minutes, on March 7, 2018.

identified Mar 07, 2018, 06:18 PM UTC

As of 1:18pm ET, Vantiv are still experiencing downtime.

Started
Mar 07, 2018, 05:59 PM UTC
Resolved
Mar 07, 2018, 06:35 PM UTC
Duration
35m
Detected by Pingoru
Mar 07, 2018, 05:59 PM UTC

Update timeline

  1. identified Mar 07, 2018, 05:59 PM UTC

    We've identified elevated connection errors with our processor Vantiv/Worldpay. Our payment retry system should automatically process the payments as Vantiv comes online again. We're monitoring the situation closely and will send another update in 15 minutes.

  2. identified Mar 07, 2018, 06:18 PM UTC

    As of 1:18pm ET, Vantiv are still experiencing downtime.

  3. resolved Mar 07, 2018, 06:35 PM UTC

    The outage is over.

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