Resolved after 40 minutes, affecting POS, on March 4, 2019.
Our engineering team have identified and restored the component which was responsible for the issues. While this issue is now resolved, we will continue to monitor the system closely for any further problems.
Affected components
Update timeline
- identified Mar 04, 2019, 01:19 PM UTC
We're investigating a partial service degradation with the SMRT Chat/Messaging platform. Users may see errors such as "Cursor subscription timed out" while using the chat. No other components in SMRT are affected and all incoming customer email/sms messages will still be delivered.
- resolved Mar 04, 2019, 02:00 PM UTC
Our engineering team have identified and restored the component which was responsible for the issues. While this issue is now resolved, we will continue to monitor the system closely for any further problems.
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