SMRTs incident

Google Maps syncing issue

Resolved after 3 hours 44 minutes, affecting POS, on September 30, 2021.

identified Sep 30, 2021, 04:49 PM UTC

We are continuing to work on this issue, we apologize because it is taking longer than expected.

Started
Sep 30, 2021, 03:16 PM UTC
Resolved
Sep 30, 2021, 07:00 PM UTC
Duration
3h 44m
Detected by Pingoru
Sep 30, 2021, 03:16 PM UTC

Affected components

POS

Update timeline

  1. investigating Sep 30, 2021, 03:16 PM UTC

    We are currently experiencing issues with our Google Maps integration, this may cause issues optimizing routes and adjusting or adding customer addresses.

  2. identified Sep 30, 2021, 04:01 PM UTC

    We have identified the issue and are working on a resolution, we expect the issue to be resolved in the next 10-15 minutes.

  3. identified Sep 30, 2021, 04:49 PM UTC

    We are continuing to work on this issue, we apologize because it is taking longer than expected.

  4. resolved Sep 30, 2021, 07:00 PM UTC

    This incident has been resolved, we apologize for any inconvenience.

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