Resolved after 14 hours 40 minutes, affecting POS, on March 5, 2024.
Response times are still at normal but at slightly elevated levels. There is a large backlog in the reports queue that should clear overnight. Reports may be inaccurate for the rest of the day (3/5/24).
Affected components
Update timeline
- investigating Mar 05, 2024, 07:16 PM UTC
We are aware of and investigating an issue with some clients' systems being extremely slow or not functioning at all. We understand this is a serious issue for our clients, and are working hard to get the issue resolved as quickly as possible. We apologize for the inconvenience and will update this incident as it develops.
- investigating Mar 05, 2024, 07:41 PM UTC
We are still investigating the issue. But we want to let you know you can still view your inventory by clicking View in the top left and then selecting "View Store Inventory Offline Backup". This report shows all your racked orders so you can still do cash pickups.
- monitoring Mar 05, 2024, 08:37 PM UTC
Response times have returned to normal levels. We'll continue to monitor the system and provide an incident report.
- monitoring Mar 05, 2024, 09:24 PM UTC
Response times are still at normal but at slightly elevated levels. There is a large backlog in the reports queue that should clear overnight. Reports may be inaccurate for the rest of the day (3/5/24).
- resolved Mar 06, 2024, 09:57 AM UTC
This incident has been resolved.
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