SmartWaiver incident

Slow SMS and email verification sending

Major Resolved View vendor source →

SmartWaiver experienced a major incident on August 27, 2025, lasting 19d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 04:09 PM UTC
Resolved
Sep 15, 2025, 06:53 PM UTC
Duration
19d 2h
Detected by Pingoru
Aug 27, 2025, 04:09 PM UTC

Update timeline

  1. resolved Sep 15, 2025, 06:53 PM UTC

    The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter.