Smartling had 20 outages in the last 2 years totaling 96h 50m of downtime — averaging 0.8 incidents per month.
There were 20 Smartling outages since September 17, 2025 totaling 96h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currnetly investigating delays in processing on Job Batches V2 API
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We're currently investigating reports of issues with Figma Connector uplads
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some DeepL MT Profiles may experience processing delays.Some DeepL MT Profiles may experience processing delays. Our engineering team is working to resolve the issue.
This incident has been resolved.
We're currently seeing delays in the delivery of published content for integrations. GDN is not affected. The engineering team is working on the issue.
We continue to work on the issue. The only affected integrations at the moment are Akeneo and Shopify - the reast of integrations and GDN are operating normally.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating elevated error rates from Vertex AI. As a result, LLM and MT translations may experience delays
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating errors on submitting translations feedback form
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of issues with content asignments
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
There is an ongoing AWS outage impacting some of the services. Our platform and APIs remain fully operational and stable. We're keeping a close eye on the situation as AWS work through recovery.
This incident has been resolved.
Our Engineering team is currently investigating intermittent performance degradations to the Smartling translation platform and API. We will provide more information as it becomes available. Global Delivery Network services remain operational.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating delays in processing file published callbacks and webhooks.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating possible delays in jobs authorizaiton and processing
Fix is applied, we're monitoring queue processing
This incident has been resolved.
We are currently investigating reports of users experiencing difficulty accessing the Translation Workbench.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to a disruption on GitHub’s side, the GitHub Connector may experience increased latency in deliveries and request processing. Dashboard, Smartling API, Global Delivery Network services remain operational.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our data processing is running behind due to an issue on GitHub’s side. No data has been lost, and the system should catch up shortly.
A fix has been implemented and we are monitoring the results.
All affected systems are up and running. We are monitoring associated systems.
This incident has been resolved.
We are currently investigating reports of performance issue with Jobs related functionality
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re experiencing a higher rate of TM Management API errors and are actively investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating delays in data processing. Our team is actively working on resolving the issue. We will provide more information as it becomes available. Global Delivery Network services remain operational.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating delays in callback delivery. There might be a delay in delivering published content through integrations.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.