Smartcar had 6 outages in the last 2 years totaling 1403h 20m of downtime — averaging 0.2 incidents per month.
There were 6 Smartcar outages since October 13, 2025 totaling 1403h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between approximately 12:15 and 12:45 AM PDT / 07:15 and 07:45 UTC, Smartcar experienced elevated 5xx error rates across API endpoints. Webhook deliveries were also affected during this window. The issue has since recovered, and we are no longer seeing signs of instability. Our team is continuing to monitor to ensure the platform remains stable.
We are currently experiencing an issue affecting the Smartcar Developer Dashboard Overview page, which is preventing several Overview widgets from loading as expected. What’s affected: Several Overview page widgets are currently unable to load, including Connected vehicles, Active vehicles, Net new connections, API requests over time, and Top 5 makes. We will provide updates as soon as more information becomes available. Thank you for your patience.
This issue has been resolved, and the Overview page widgets on the Smartcar Developer Dashboard are now loading as expected. One known exception remains: the Active vehicles widget may occasionally return an "Unable to load data" error. If you run into this, refreshing the page will clear it. Thank you for your patience.
We are currently experiencing a degraded service affecting the Smartcar Developer Dashboard, which may result in missing or incomplete data in Webhook Logs and API Request Logs. What’s affected: Webhook delivery logs and event history may be delayed, incomplete, or not updating in real time API request and response logs may be missing associated vehicle MMY data We will provide updates as soon as more information becomes available. Thank you for your patience.
The issue affecting the Smartcar Dashboard logs has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.
We are currently investigating an internal issue that began around 18:30 UTC, which has resulted in a significant drop in webhook events being delivered. During this time, some webhook events may have been delayed or not sent as expected. Our engineering team is actively working to identify the root cause and restore normal event delivery. We will provide further updates as soon as more information becomes available.
We have implemented a fix for the webhook delivery issue. Webhook event delivery has returned to expected levels, and the fix is holding. Our team will continue to closely monitor the system to ensure stability.
We have implemented additional improvements to further strengthen webhook event delivery. Since these changes were deployed, performance has remained stable and is operating within expected levels. This incident is now resolved. We will continue proactive monitoring to ensure continued reliability.
We are investigating an issue that is currently affecting Smartcar Connect, the Dashboard, and token refresh functionality. Some users may experience connection failures, dashboard load errors, or token refresh interruptions during this time. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.
We're experiencing an elevated level of 5xx errors and are currently looking into the issue.
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.