Smartcar Outage History
Smartcar is up right nowPingoru has recorded 51 incidents for Smartcar: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 335 of 744 (45%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 25 of 720 (3%) |
| October 2026 | 2 | 3 of 521 (1%) |
Incidents, newest first
Notice October 13, 2026 Webhook Delivery Disruption 1h 10m
Started Oct 13, 2026, 04:00 PM UTC· resolved Oct 13, 2026, 05:10 PM UTC
- resolved Oct 16, 2026, 10:35 PM UTC
Between approximately 9:05 AM and 10:10 AM PDT on October 13, we experienced an issue affecting webhook deliveries. During this time, some webhook events may have been delayed or not delivered as expected. The issue has since been resolved, and webhook deliveries have returned to normal.
Notice September 11, 2026 Smartcar API: Elevated 5xx error rates 1d
Started Sep 11, 2026, 07:15 AM UTC· resolved Sep 12, 2026, 07:45 AM UTC
- resolved Sep 11, 2026, 05:59 PM UTC
Between approximately 12:15 and 12:45 AM PDT / 07:15 and 07:45 UTC, Smartcar experienced elevated 5xx error rates across API endpoints. Webhook deliveries were also affected during this window. The issue has since recovered, and we are no longer seeing signs of instability. Our team is continuing to monitor to ensure the platform remains stable.
Minor June 30, 2026 Smartcar Dashboard: Overview Page Widgets Not Loading 20d 21h Smartcar Dashboard
Started Jun 30, 2026, 11:12 PM UTC· resolved Jul 21, 2026, 08:39 PM UTC
- investigating Jun 30, 2026, 11:12 PM UTC
We are currently experiencing an issue affecting the Smartcar Developer Dashboard Overview page, which is preventing several Overview widgets from loading as expected. What’s affected: Several Overview page widgets are currently unable to load, including Connected vehicles, Active vehicles, Net new connections, API requests over time, and Top 5 makes. We will provide updates as soon as more information becomes available. Thank you for your patience.
- resolved Jul 21, 2026, 08:39 PM UTC
This issue has been resolved, and the Overview page widgets on the Smartcar Developer Dashboard are now loading as expected. One known exception remains: the Active vehicles widget may occasionally return an "Unable to load data" error. If you run into this, refreshing the page will clear it. Thank you for your patience.
Minor March 17, 2026 Smartcar Dashboard: Incomplete Webhook and API Logs 36d 1h Smartcar Dashboard
Started Mar 17, 2026, 05:40 PM UTC· resolved Apr 22, 2026, 06:45 PM UTC
- investigating Mar 17, 2026, 05:40 PM UTC
We are currently experiencing a degraded service affecting the Smartcar Developer Dashboard, which may result in missing or incomplete data in Webhook Logs and API Request Logs. What’s affected: Webhook delivery logs and event history may be delayed, incomplete, or not updating in real time API request and response logs may be missing associated vehicle MMY data We will provide updates as soon as more information becomes available. Thank you for your patience.
- resolved Apr 22, 2026, 06:45 PM UTC
The issue affecting the Smartcar Dashboard logs has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.
Minor February 26, 2026 Degraded Webhook Event Delivery 1d 4h Smartcar Webhooks and API
Started Feb 26, 2026, 06:30 PM UTC· resolved Feb 27, 2026, 10:43 PM UTC
- investigating Feb 26, 2026, 08:10 PM UTC
We are currently investigating an internal issue that began around 18:30 UTC, which has resulted in a significant drop in webhook events being delivered. During this time, some webhook events may have been delayed or not sent as expected. Our engineering team is actively working to identify the root cause and restore normal event delivery. We will provide further updates as soon as more information becomes available.
- monitoring Feb 26, 2026, 09:23 PM UTC
We have implemented a fix for the webhook delivery issue. Webhook event delivery has returned to expected levels, and the fix is holding. Our team will continue to closely monitor the system to ensure stability.
- resolved Feb 27, 2026, 10:43 PM UTC
We have implemented additional improvements to further strengthen webhook event delivery. Since these changes were deployed, performance has remained stable and is operating within expected levels. This incident is now resolved. We will continue proactive monitoring to ensure continued reliability.
Major October 28, 2025 Smartcar Connect, Dashboard, and Token Refresh Errors 3h 17m Smartcar Webhooks and API, Smartcar Connect, Smartcar Dashboard
Started Oct 28, 2025, 06:36 PM UTC· resolved Oct 28, 2025, 09:54 PM UTC
- investigating Oct 28, 2025, 06:36 PM UTC
We are investigating an issue that is currently affecting Smartcar Connect, the Dashboard, and token refresh functionality. Some users may experience connection failures, dashboard load errors, or token refresh interruptions during this time. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.
- monitoring Oct 28, 2025, 07:10 PM UTC
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
- resolved Oct 28, 2025, 09:54 PM UTC
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.
Minor October 13, 2025 Elevated 5xx Errors 5h 17m Smartcar Webhooks and API
Started Oct 13, 2025, 03:54 PM UTC· resolved Oct 13, 2025, 09:11 PM UTC
- investigating Oct 13, 2025, 03:54 PM UTC
We're experiencing an elevated level of 5xx errors and are currently looking into the issue.
- monitoring Oct 13, 2025, 08:05 PM UTC
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
- resolved Oct 13, 2025, 09:11 PM UTC
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.
Minor September 2, 2025 Smartcar API: Increase in token exchange errors 1h 41m Smartcar Webhooks and API
Started Sep 02, 2025, 04:08 PM UTC· resolved Sep 02, 2025, 05:49 PM UTC
- investigating Sep 02, 2025, 04:08 PM UTC
We are currently investigating an issue related to invalid grant errors on token refresh exchanges.
- monitoring Sep 02, 2025, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 05:49 PM UTC
This incident has been resolved.
Minor August 15, 2025 Intermittent Authentication Errors 24d 23h Smartcar Webhooks and API
Started Aug 15, 2025, 06:21 PM UTC· resolved Sep 09, 2025, 05:44 PM UTC
- investigating Aug 15, 2025, 06:21 PM UTC
We are currently investigating intermittent authentication errors. In some cases, newly issued access tokens may be rejected immediately after creation. Retrying the request shortly after should succeed.
- monitoring Aug 16, 2025, 01:44 AM UTC
The recent authentication errors were caused by data optimizations deployed yesterday as part of our ongoing efforts to improve platform performance. To mitigate the impact, we implemented several fixes, including temporary safeguards and additional changes to further stabilize the platform. Since releasing today’s fixes, we’ve seen a significant drop in error rates, and they continue to decline. We’ll continue to monitor closely throughout the weekend, and next week we plan to roll out a more permanent solution to ensure long-term stability.
- monitoring Aug 19, 2025, 08:59 PM UTC
We’ve resolved the issue causing authentication errors for valid tokens. Requests should now authenticate successfully. Some API requests may still see higher than normal latency. We’re continuing to work on a permanent fix to bring performance fully back to normal.
- resolved Sep 09, 2025, 05:44 PM UTC
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.
Notice April 14, 2025 Smartcar Connect Partial Outage 1h 13m
Started Apr 14, 2025, 06:30 PM UTC· resolved Apr 14, 2025, 07:43 PM UTC
- resolved Apr 14, 2025, 10:25 PM UTC
Earlier today, we deployed a change to Smartcar Connect that unintentionally introduced a bug, causing some vehicle owners to experience connection failures when attempting to link their vehicles between 11:45 AM and 12:45 PM PDT. Users that encountered this issue received an error message stating "500: vehiclesRequiringAdditionalActions.includes is not a function". The issue was identified and resolved with a fix deployed at approximately 12:43 PM PDT. The issue has been fully resolved, and affected users should now be able to connect their vehicles successfully. If you're still experiencing issues, we recommend trying the connection process again. We apologize for the disruption and are implementing additional safeguards to prevent similar issues in the future.
Critical February 27, 2025 Smartcar Connect and API 5xx Errors 3h 5m Smartcar Webhooks and API, Smartcar Connect
Started Feb 27, 2025, 12:48 AM UTC· resolved Feb 27, 2025, 03:53 AM UTC
- investigating Feb 27, 2025, 12:48 AM UTC
We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Feb 27, 2025, 12:55 AM UTC
We have identified the cause of the issue affecting Connect and API requests. The outage was caused by an issue introduced in a recent code update. The change has been reverted and services are returning to normal. We are monitoring the system to ensure stability.
- resolved Feb 27, 2025, 03:53 AM UTC
We experienced a brief period of downtime for Connect and API services between 4:32 PM and 4:50 PM PST due to an issue introduced in a recent code update. A fix has been implemented, and all services are now fully operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your patience and understanding.
- postmortem Feb 28, 2025, 06:42 PM UTC
Smartcar API service had a downtime from 2/26/2025 04:32:00 PM PST - 04:50:00 PM PST for a total of 18 minutes of service impact. During this time API service experience a partial outage. A small portion of our incoming request were being serviced. The partial outage was caused by a bad code merge in API. This lead to a out memory error for our containers. The issue was resolved by rolling back the deployment. If you have any additional questions, feel free to reach out to us at [[email protected]](mailto:[email protected]).
Notice January 28, 2025 Smartcar API: Vehicle Request SERVER - INTERNAL Errors 14m
Started Jan 28, 2025, 05:30 PM UTC· resolved Jan 28, 2025, 05:44 PM UTC
- resolved Jan 28, 2025, 08:40 PM UTC
We experienced a brief period of infrastructure instability between 9:32 AM PST and 9:44 AM PST, which caused an increase in Server - Internal errors for vehicle API requests. We’ve implemented a fix, and all services are now operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your understanding.