SmartBear incident

AlertSite: Singapore Monitoring Location Outage

Critical Resolved View vendor source →

SmartBear experienced a critical incident on July 31, 2026 affecting Singapore, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 01:56 PM UTC
Resolved
Aug 03, 2026, 05:27 AM UTC
Duration
2d 15h
Detected by Pingoru
Jul 31, 2026, 01:56 PM UTC

Affected components

Singapore

Update timeline

  1. investigating Jul 31, 2026, 01:56 PM UTC

    We are experiencing an outage with our monitoring nodes in Singapore location. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

  2. investigating Aug 01, 2026, 04:59 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 01, 2026, 05:10 AM UTC

    We have resolved the issue that was causing outage with our monitoring nodes in Singapore It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.