smapOne incident

App issues with code scanner module

Major Resolved View vendor source →

smapOne experienced a major incident on September 23, 2025, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 07:40 AM UTC
Resolved
Sep 25, 2025, 08:01 AM UTC
Duration
2d
Detected by Pingoru
Sep 23, 2025, 07:40 AM UTC

Update timeline

  1. investigating Sep 23, 2025, 07:40 AM UTC

    Following a major update to our Code Scanner software, some barcodes are no longer being read correctly. In addition, a few devices are crashing. We are currently working on identifying and fixing the problem.

  2. resolved Sep 25, 2025, 08:01 AM UTC

    Fix for code scanner brick is live in iOS and Android with AppVersion 25.9.22