Storage Degradation in US-West

Update timeline

1. investigating Oct 23, 2026, 10:49 AM UTC

   We are currently investigating alerts related to a possible storage issue in our US-West Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified Oct 23, 2026, 11:27 AM UTC

   We have identified a storage issue in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

3. resolved Oct 23, 2026, 11:35 AM UTC

   The storage issue in our US-West Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.