Skai Outage History

Skai is up right now

There were 3 Skai outages since March 1, 2026 totaling 15h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kenshoo.com

Major March 10, 2026

Missing Amazon Stream Performance Data for some Accounts

Detected by Pingoru
Mar 10, 2026, 10:41 AM UTC
Resolved
Mar 10, 2026, 05:00 PM UTC
Duration
6h 19m
Affected: AmazonAmazonAmazonAmazon
Timeline · 3 updates
  1. investigating Mar 10, 2026, 10:41 AM UTC

    We are aware that Amazon performance data for yesterday and today is missing for some accounts in the Skai Platform. Our engineering team is currently investigating the issue. We will provide further updates as more information becomes available.

  2. identified Mar 10, 2026, 11:56 AM UTC

    We have identified the internal issue causing Amazon Stream performance data to be missing for yesterday and today. Scheduled Reports, Automation Actions, and Optimization budgets may be affected. Our engineers are actively working to restore the missing data for the affected clients, and once resolved, budgets will be automatically adjusted back to expected values.

  3. resolved Mar 10, 2026, 05:00 PM UTC

    This issue is resolved. Amazon performance data is now updated in Skai and the campaign budgets will get updated accordingly.

Read the full incident report →

Critical March 10, 2026

Criteo API Outage

Detected by Pingoru
Mar 10, 2026, 09:34 AM UTC
Resolved
Mar 10, 2026, 02:57 PM UTC
Duration
5h 22m
Affected: CriteoCriteoCriteoCriteoCriteo
Timeline · 2 updates
  1. investigating Mar 10, 2026, 09:34 AM UTC

    Criteo is currently experiencing an API outage. We have notified Criteo, and their team is actively investigating the issue. For further updates, please refer to the Criteo Status Page: https://status.criteo.com/incidents/c7j0nz3rp682

  2. resolved Mar 10, 2026, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2026

Walmart Performance Data Delays

Detected by Pingoru
Mar 01, 2026, 10:23 PM UTC
Resolved
Mar 02, 2026, 02:19 AM UTC
Duration
3h 56m
Affected: WalmartWalmartWalmartWalmart
Timeline · 2 updates
  1. investigating Mar 01, 2026, 10:23 PM UTC

    We are currently experiencing delays in performance data from the Walmart API. At this time, data for 28 February is delayed within the Skai platform. The issue has been escalated to Walmart’s engineering team, and they are investigating. We will provide an update as soon as the issue has been resolved.

  2. resolved Mar 02, 2026, 02:19 AM UTC

    This incident has been resolved.

Read the full incident report →

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