Skai incident

Amazon AWS experiencing outage

Major Resolved View vendor source →

Skai experienced a major incident on May 8, 2026 affecting Google and Google and 1 more component, lasting 9h 45m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 05:14 AM UTC
Resolved
May 08, 2026, 03:00 PM UTC
Duration
9h 45m
Detected by Pingoru
May 08, 2026, 05:14 AM UTC

Affected components

GoogleGoogleGoogleGoogleGoogleGoogleGoogleGoogleMicrosoftMicrosoftMicrosoftMicrosoftMicrosoftMicrosoftMicrosoftMicrosoftAmazonAmazonAmazonAmazonAmazonAmazonAmazonAmazonWalmartWalmartWalmartWalmartWalmartWalmartWalmartWalmartMetaMetaMetaMetaMetaMetaMetaMetaAmazon DSPAmazon DSPAmazon DSPAmazon DSPAmazon DSPAmazon DSPAmazon DSPAmazon DSPPinterestPinterestPinterestPinterestPinterestPinterestPinterestPinterestApple Search AdsApple Search AdsApple Search AdsApple Search AdsApple Search AdsApple Search AdsApple Search AdsApple Search AdsCriteoCriteoCriteoCriteoCriteoCriteoCriteoCriteoSam's ClubSam's ClubSam's ClubSam's ClubSam's ClubSam's ClubSam's ClubSam's ClubCitrus AdsCitrus AdsCitrus AdsCitrus AdsCitrus AdsCitrus AdsCitrus AdsCitrus AdsPromoteIQPromoteIQPromoteIQPromoteIQPromoteIQPromoteIQPromoteIQPromoteIQInstacartInstacartInstacartInstacartInstacartInstacartInstacartInstacartLinkedInLinkedInLinkedInLinkedInLinkedInLinkedInLinkedInLinkedInSnapchatSnapchatSnapchatSnapchatSnapchatSnapchatSnapchatSnapchatTikTokTikTokTikTokTikTokTikTokTikTokTikTokTikTok

Update timeline

  1. investigating May 08, 2026, 05:15 AM UTC

    AWS is currently experiencing a major outage affecting the US-East-1 region, which began at approximately 8:30 PM EST. AWS engineers are actively working to restore the affected services. As a result, our platform is experiencing intermittent issues across a small number of servers. Our engineering team is actively working to restore full service as quickly as possible. AWS Status Page: https://health.aws.amazon.com/health/status

  2. identified May 08, 2026, 08:46 AM UTC

    AWS experienced a power issue in one of their US-East data centres, which caused some servers and storage systems to shut down unexpectedly. During recovery, cooling systems in that area were also affected, so AWS has had to restore services gradually and carefully to avoid further disruption. Due to this, we are continuing to see a small number of servers remain unavailable. Our engineers are making every effort to restore full service as quickly as possible once AWS has completed recovery activities. Amazon AWS Status Page: https://health.aws.amazon.com/health/status

  3. resolved May 08, 2026, 03:00 PM UTC

    We wanted to provide an update regarding the earlier AWS infrastructure issue affecting a small number of servers hosted in the US-East region. While AWS is still continuing recovery activities within their environment, we have successfully mitigated the impact on our side for the limited number of affected servers. Once services were restored, our automated processes resumed normally and began recovering any missing daily performance data. Our engineering team has confirmed there was no impact to Optimization. We are continuing to review and correct a small number of remaining data inconsistencies on the affected servers. Where applicable, your Client Success team will proactively reach out with any relevant updates regarding your Skai platform. We will continue to monitor the situation closely until AWS confirms full resolution.