Skai Outage History
Skai is up right nowPingoru has recorded 50 incidents for Skai: 9 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 23 of 744 (3%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Minor August 1, 2026 Amazon Advertising Data Sync Degradation 5h 24m Amazon, Amazon, Amazon, Amazon
Started Aug 01, 2026, 11:04 AM UTC· resolved Aug 01, 2026, 04:29 PM UTC
- investigating Aug 01, 2026, 11:04 AM UTC
We are currently investigating an issue affecting Amazon Advertising campaign data synchronization. Some processes may be delayed as a result. Our investigation points to an issue on Amazon's side. We have escalated to Amazon and are actively working towards resolution.
- monitoring Aug 01, 2026, 02:58 PM UTC
We have identified the root cause as an issue with the Amazon Advertising API. We have implemented a workaround and are currently monitoring to confirm full recovery. We will provide a further update shortly.
- resolved Aug 01, 2026, 04:29 PM UTC
The issue affecting campaign sync and BDS downloads has been fully resolved. All processes are running normally. Please note that as part of our investigation, Amazon negative targeting has been temporarily disabled. We are working with Amazon to investigate the root cause and will provide a further update once it has been reinstated. Thank you for your patience.
Major May 28, 2026 General data delays in Skai platform 13h 8m Google, Google, Google, Google and 108 more
Started May 28, 2026, 09:27 AM UTC· resolved May 28, 2026, 10:36 PM UTC
- identified May 28, 2026, 09:27 AM UTC
Our engineering team identified a delay in our internal data synchronization process caused by a third party. The outcome of that data delay is a disruption to some of our features as will be listed below. We have already reached out to the third party in charge and are waiting on answers.
- monitoring May 28, 2026, 01:46 PM UTC
Our engineering team has continued investigating the delay affecting our internal data synchronization processes. We’ve now identified the issue as originating within our own systems rather than with an external provider, as initially believed. The issue has been isolated and remediation is currently underway. We currently expect full recovery within approximately 2 hours. Once recovery is complete, affected processes and features will resume normal operation, and we will also handle any impacted portfolios immediately. We apologize for the disruption and appreciate your patience while we complete recovery efforts
- resolved May 28, 2026, 10:36 PM UTC
This incident has been resolved.
Major May 8, 2026 Amazon AWS experiencing outage 9h 45m Google, Google, Google, Google and 124 more
Started May 08, 2026, 05:14 AM UTC· resolved May 08, 2026, 03:00 PM UTC
- investigating May 08, 2026, 05:15 AM UTC
AWS is currently experiencing a major outage affecting the US-East-1 region, which began at approximately 8:30 PM EST. AWS engineers are actively working to restore the affected services. As a result, our platform is experiencing intermittent issues across a small number of servers. Our engineering team is actively working to restore full service as quickly as possible. AWS Status Page: https://health.aws.amazon.com/health/status
- identified May 08, 2026, 08:46 AM UTC
AWS experienced a power issue in one of their US-East data centres, which caused some servers and storage systems to shut down unexpectedly. During recovery, cooling systems in that area were also affected, so AWS has had to restore services gradually and carefully to avoid further disruption. Due to this, we are continuing to see a small number of servers remain unavailable. Our engineers are making every effort to restore full service as quickly as possible once AWS has completed recovery activities. Amazon AWS Status Page: https://health.aws.amazon.com/health/status
- resolved May 08, 2026, 03:00 PM UTC
We wanted to provide an update regarding the earlier AWS infrastructure issue affecting a small number of servers hosted in the US-East region. While AWS is still continuing recovery activities within their environment, we have successfully mitigated the impact on our side for the limited number of affected servers. Once services were restored, our automated processes resumed normally and began recovering any missing daily performance data. Our engineering team has confirmed there was no impact to Optimization. We are continuing to review and correct a small number of remaining data inconsistencies on the affected servers. Where applicable, your Client Success team will proactively reach out with any relevant updates regarding your Skai platform. We will continue to monitor the situation closely until AWS confirms full resolution.
Major March 10, 2026 Missing Amazon Stream Performance Data for some Accounts 6h 19m Amazon, Amazon, Amazon, Amazon
Started Mar 10, 2026, 10:41 AM UTC· resolved Mar 10, 2026, 05:00 PM UTC
- investigating Mar 10, 2026, 10:41 AM UTC
We are aware that Amazon performance data for yesterday and today is missing for some accounts in the Skai Platform. Our engineering team is currently investigating the issue. We will provide further updates as more information becomes available.
- identified Mar 10, 2026, 11:56 AM UTC
We have identified the internal issue causing Amazon Stream performance data to be missing for yesterday and today. Scheduled Reports, Automation Actions, and Optimization budgets may be affected. Our engineers are actively working to restore the missing data for the affected clients, and once resolved, budgets will be automatically adjusted back to expected values.
- resolved Mar 10, 2026, 05:00 PM UTC
This issue is resolved. Amazon performance data is now updated in Skai and the campaign budgets will get updated accordingly.
Critical March 10, 2026 Criteo API Outage 5h 22m Criteo, Criteo, Criteo, Criteo and 1 more
Started Mar 10, 2026, 09:34 AM UTC· resolved Mar 10, 2026, 02:57 PM UTC
- investigating Mar 10, 2026, 09:34 AM UTC
Criteo is currently experiencing an API outage. We have notified Criteo, and their team is actively investigating the issue. For further updates, please refer to the Criteo Status Page: https://status.criteo.com/incidents/c7j0nz3rp682
- resolved Mar 10, 2026, 02:57 PM UTC
This incident has been resolved.
Minor March 1, 2026 Walmart Performance Data Delays 3h 56m Walmart, Walmart, Walmart, Walmart
Started Mar 01, 2026, 10:23 PM UTC· resolved Mar 02, 2026, 02:19 AM UTC
- investigating Mar 01, 2026, 10:23 PM UTC
We are currently experiencing delays in performance data from the Walmart API. At this time, data for 28 February is delayed within the Skai platform. The issue has been escalated to Walmart’s engineering team, and they are investigating. We will provide an update as soon as the issue has been resolved.
- resolved Mar 02, 2026, 02:19 AM UTC
This incident has been resolved.
Major January 29, 2026 Amazon DSP Data delay 8h 11m Amazon DSP, Amazon DSP
Started Jan 29, 2026, 03:32 PM UTC· resolved Jan 29, 2026, 11:43 PM UTC
- investigating Jan 29, 2026, 03:32 PM UTC
Please note that we are experiencing a delay with processing Amazon DSP data. Our engineers are working on fixing the issue and we will update as soon as we can.
- resolved Jan 29, 2026, 11:43 PM UTC
This incident has been resolved.
Major December 28, 2025 Microsoft Reporting API delays 2025-12-28 17h 8m Microsoft, Microsoft, Microsoft, Microsoft
Started Dec 28, 2025, 02:39 PM UTC· resolved Dec 29, 2025, 07:48 AM UTC
- identified Dec 28, 2025, 02:39 PM UTC
Ever since this morning (Sunday, December 28th), Microsoft Ads are experiencing delays in their reporting API. The Skai team reached out to Microsoft on that, yet Microsoft haven't acknowledged that issue yet.
- identified Dec 28, 2025, 06:01 PM UTC
MSN are still investigating this issue on their end and we are waiting for their response. In the meantime, we started seeing impact on our optimization portfolios affecting both Budget Navigator and Portfolios optimizations. Please consider moving to manual bidding until this is resolved. Once MSN data is available, we will resume optimization and adjust budgets and bids accordingly.
- monitoring Dec 28, 2025, 07:27 PM UTC
Looks like Microsoft started recovering and we see reports coming in to our platform. There may still be delays in features that rely on yesterday's data until all of yesterday's data will be fetched and processed. As for optimization, no need to move to manual bidding, Skai platform will recover automatically.
- resolved Dec 29, 2025, 07:48 AM UTC
The issue has been resolved, all features are back to normal
Major December 4, 2025 Microsoft Advertising data delay 2h 17m Microsoft, Microsoft, Microsoft, Microsoft
Started Dec 04, 2025, 04:08 PM UTC· resolved Dec 04, 2025, 06:26 PM UTC
- investigating Dec 04, 2025, 04:08 PM UTC
Starting this morning at 2 am EST, Microsoft Ads are experiencing delays in their reporting and API. Their team is investigating the issue, and we are monitoring the progress. https://status.ads.microsoft.com/
- monitoring Dec 04, 2025, 05:21 PM UTC
The issue was resoled by Microsoft and the reports are coming in. We will continue to monitor.
- resolved Dec 04, 2025, 06:26 PM UTC
This incident has been resolved.
Minor October 20, 2025 AWS Service Outage 1d Amazon, Amazon, Amazon DSP, Amazon DSP and 2 more
Started Oct 20, 2025, 02:22 PM UTC· resolved Oct 21, 2025, 02:42 PM UTC
- monitoring Oct 20, 2025, 02:22 PM UTC
AWS experienced a major outage at around 3 AM EST, centered on the US-East-1 region. The disruption impacted a wide range of major apps, websites, and services globally. The outage lasted roughly three hours, with most services now reported as fully mitigated. AWS Status page: https://health.aws.amazon.com/health/status Our platform is fully operational for all clients. Performance data has already begun to recover automatically, and any processes waiting for daily data will resume as soon as the data becomes available. Our teams continue to monitor the situation closely to ensure there is no further impact.
- monitoring Oct 20, 2025, 06:42 PM UTC
Amazon continues to work on mitigating the issue on their end. You can monitor their official status page for updates: https://health.aws.amazon.com/health/status We are actively monitoring the situation while awaiting a full resolution from Amazon. We are still experiencing delays in Amazon Performance data being received due to the ongoing incident. Data is continuing to process, albeit more slowly than usual. Some users may notice slower performance when loading analysis grids; this can often be resolved by refreshing the page. A few users have encountered intermittent “Internal 500” errors. If this occurs, please try again after a short interval. We hope Amazon will resolve the underlying issue soon to restore normal service levels.
- monitoring Oct 20, 2025, 08:16 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 11:23 PM UTC
Amazon AWS has confirmed that the issue has been resolved on their side. For reference, see the AWS Status page: https://health.aws.amazon.com/health/status A backlog of Amazon performance reports remains on our side. We are actively monitoring and processing these reports to ensure normal operations are fully restored.
- monitoring Oct 21, 2025, 10:33 AM UTC
Amazon has confirmed that the earlier issue has been resolved. However, we are still seeing delays in Amazon Performance data being received. Our engineering team is actively working with Amazon to investigate and expedite a full resolution. We appreciate your patience and understanding while this is being addressed.
- monitoring Oct 21, 2025, 02:42 PM UTC
We can confirm that Amazon Performance data has now fully recovered, and all services are fully operational for all clients. Our team has verified that there is no further impact across processes, including: - Scheduled Reporting - Automated Actions - Optimization Thank you for your patience while this issue was being resolved.
- resolved Oct 21, 2025, 02:42 PM UTC
This incident has been resolved.
Major October 2, 2025 Amazon DSP Performance Metrics Missing 16h 53m Amazon DSP, Amazon DSP
Started Oct 02, 2025, 10:49 PM UTC· resolved Oct 03, 2025, 03:43 PM UTC
- investigating Oct 02, 2025, 10:49 PM UTC
We are aware of an issue in the Skai Platform where Performance Metrics for October are currently missing for Amazon DSP. Amazon is currently investigating the issue on their side, and we will provide updates as soon as more information becomes available.
- resolved Oct 03, 2025, 03:43 PM UTC
This incident has been resolved.
Major August 4, 2025 Microsoft Reporting API delays 2025-08-04 14h 24m Microsoft, Microsoft, Microsoft, Microsoft
Started Aug 04, 2025, 12:32 PM UTC· resolved Aug 05, 2025, 02:57 AM UTC
- identified Aug 04, 2025, 12:32 PM UTC
Ever since yesterday (Sunday, August 3rd) afternoon, Microsoft Ads are experiencing delays in their reporting and API. They have acknowledged that and even posted that in their status page: https://status.ads.microsoft.com/
- monitoring Aug 04, 2025, 04:48 PM UTC
Daily reports have been processed successfully. We will continue to monitor.
- resolved Aug 05, 2025, 02:57 AM UTC
This incident has been resolved.
Major July 6, 2025 Criteo API outage 1d 23h Criteo, Criteo, Criteo, Criteo and 2 more
Started Jul 06, 2025, 07:27 AM UTC· resolved Jul 08, 2025, 07:26 AM UTC
- identified Jul 06, 2025, 07:27 AM UTC
Ever since yesterday, we are experiencing API issues with Criteo. These issues affect performance data fetching, as well as sync with Criteo platform. Criteo team was notified about these issues
- identified Jul 07, 2025, 06:51 AM UTC
Criteo informed us that they have escalated the issue on their end, we are still waiting on their investigation.
- monitoring Jul 07, 2025, 08:13 AM UTC
Criteo informed us that the issue was fixed, and we do see an improvement in our API calls to Criteo, we are still monitoring the situation
- monitoring Jul 07, 2025, 12:30 PM UTC
Our API calls go through to Criteo, and we do see a decrease in our requests queue. However, due to Criteo's API call limit, the decrease is slow. We hope to get it all done until the beginning of the business day tomorrow (US). Operations that rely on performance data availability may still have degraded performance, as performance data us still being fetched, limited by Criteo's API call limit. Uploads and Downloads work with no issue.
- resolved Jul 08, 2025, 07:26 AM UTC
The issue was resolved, all performance data for the impacted dates is currently in place and the system is fully operational
Minor June 25, 2025 Meta Performance Data Missing 11h 57m Meta, Meta, Meta
Started Jun 25, 2025, 09:35 PM UTC· resolved Jun 26, 2025, 09:33 AM UTC
- investigating Jun 25, 2025, 09:35 PM UTC
Please note that Meta performance data may be missing from the grids for the last 7 days. The issue was escalated to Meta's team with the highest priority. Note that Automated Actions that rely on performance data metrics may not run correctly. Please consider disabling Automated Action that use filters on performance data until the issue is resolved.
- identified Jun 26, 2025, 02:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 26, 2025, 09:33 AM UTC
Meta has resolved the issue. We have completed data backfill in Skai to ensure all data is now accurate. If you have disabled any Automated Actions that used filters on performance data, please go ahead and re-enable them.
Minor June 24, 2025 Amazon - Inflated Performance Metrics 23rd June 21h 56m Amazon, Amazon, Amazon
Started Jun 24, 2025, 05:11 PM UTC· resolved Jun 25, 2025, 03:07 PM UTC
- investigating Jun 24, 2025, 05:11 PM UTC
We are aware that some clients are seeing inflated Amazon performance metrics for 23rd June. Our engineering team is currently investigating the issue.
- identified Jun 24, 2025, 07:51 PM UTC
Our engineers have identified the issue and are working to correct the data for 23rd June. Intra day data will be fixed retroactively.
- resolved Jun 25, 2025, 03:07 PM UTC
The issue is Resolved. Data for 23rd June was corrected on all affected servers.
Major May 14, 2025 Microsoft Ads API Delays 6h 1m Microsoft, Microsoft, Microsoft, Microsoft
Started May 14, 2025, 01:22 PM UTC· resolved May 14, 2025, 07:24 PM UTC
- identified May 14, 2025, 01:22 PM UTC
We identified an issue with retrieving performance data from Microsoft Ads platform. Our developers have already sent an inquiry to Microsoft support. Note that this issue is affecting only a few of our customers and not all.
- identified May 14, 2025, 01:46 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 14, 2025, 07:24 PM UTC
A Microsoft Advertising API issue caused delays in receiving performance data reports. This issue was resolved and all Microsoft Advertising daily reports were processed.
Major May 10, 2025 Skai Scheduled Reports Issue 4h 44m Google, Microsoft, Amazon, Walmart and 12 more
Started May 10, 2025, 02:34 PM UTC· resolved May 10, 2025, 07:19 PM UTC
- investigating May 10, 2025, 02:34 PM UTC
We're currently experiencing an issue with scheduled reports. Some fusion and structure scheduled reports are currently failing to run across many Skai servers. The data in Skai is not affected by this issue and is up to date. All analysis view reports are unaffected. Our engineers are actively investigating the issue and we will continue to update you on this issue.
- identified May 10, 2025, 03:15 PM UTC
The issue has been identified and our engineers have released a fix which is currently being deployed to all affected servers.
- resolved May 10, 2025, 07:19 PM UTC
The issue is now fully resolved. All affected failed reports were successfully re-run by our team.
Major April 29, 2025 Microsoft Advertising Data Delay 6h 26m Microsoft, Microsoft, Microsoft
Started Apr 29, 2025, 05:53 PM UTC· resolved Apr 30, 2025, 12:20 AM UTC
- investigating Apr 29, 2025, 05:53 PM UTC
A Microsoft Advertising API issue is causing delays in receiving performance data reports. We have escalated the issue with Microsoft's team.
- resolved Apr 30, 2025, 12:20 AM UTC
This incident has been resolved.
Minor April 25, 2025 Sam's Club Data Outage 3d 3h Sam's Club, Sam's Club
Started Apr 25, 2025, 02:17 PM UTC· resolved Apr 28, 2025, 06:14 PM UTC
- investigating Apr 25, 2025, 02:17 PM UTC
Sam's Club performance data is missing starting April 23rd. We have informed Sam's Club engineers of the issue. Once API access is restored, missing days will automatically be backfilled.
- resolved Apr 28, 2025, 06:14 PM UTC
Sam's Club daily performance data is processed successfully. Data is still missing for April 23rd. Sam's Club's team is looking into the issue
Notice February 6, 2025 Kenshoo Social - System Unavailability –
Started Feb 06, 2025, 02:52 PM UTC· resolved Feb 06, 2025, 02:52 PM UTC
- resolved Feb 06, 2025, 02:52 PM UTC
Kenshoo Social is currently unavailable. We are working to resolve the issue and will provide regular status updates until resolved.
Notice February 6, 2025 Kenshoo Social - Performance Grids Issue –
Started Feb 06, 2025, 02:52 PM UTC· resolved Feb 06, 2025, 02:52 PM UTC
- resolved Feb 06, 2025, 02:52 PM UTC
We are currently experiencing a partial outage of the Performance Grids. This may cause slow loading, missing data or timeout errors. We are working to resolve the issue, and will provide regular status updates until resolved.
Notice February 6, 2025 Kenshoo Search - Yahoo Gemini API Unavailability –
Started Feb 06, 2025, 02:52 PM UTC· resolved Feb 06, 2025, 02:52 PM UTC
- resolved Feb 06, 2025, 02:52 PM UTC
Y!G API is encountering issues. This may cause: No/Limited ability to sync data to/from Channel. Data delay for Y!G campaigns. Delay in scheduled reports containing Y!G campaigns. Delay in optimization of portfolios containing Y!G campaigns.
Notice February 6, 2025 Kenshoo Search - Google API Unavailability –
Started Feb 06, 2025, 02:51 PM UTC· resolved Feb 06, 2025, 02:51 PM UTC
- resolved Feb 06, 2025, 02:51 PM UTC
The issue is now resolved and GA performance data is coming in as normal into Kenshoo The Google API is partially unavailable. This might result in: Inability to sync data with Google. Data delays in Google campaigns. Delay in scheduled reports that include Google campaigns. Delay in optimization of portfolios containing Google campaigns. For more information, see Google Ads Health. <https://ads.google.com/status#hl=en
Notice February 6, 2025 Kenshoo Search - Data Inaccuracy –
Started Feb 06, 2025, 02:47 PM UTC· resolved Feb 06, 2025, 02:47 PM UTC
- resolved Feb 06, 2025, 02:47 PM UTC
The latest data shown in Kenshoo?s interface and reporting may be inaccurate due to a technical issue. We are working to resolve the issue, and will provide regular status updates until resolved.
Notice February 6, 2025 Kenshoo Social - Ad Creation Issue –
Started Feb 06, 2025, 02:47 PM UTC· resolved Feb 06, 2025, 02:47 PM UTC
- resolved Feb 06, 2025, 02:47 PM UTC
We are currently experiencing a partial outage with the Creation Flow process. This does not affect any existing ads or campaigns, but new ad creation may fail. We are working to resolve the issue, and will provide regular status updates until resolved.