Skai incident

Microsoft Ads API Delays

Major Resolved View vendor source →

Skai experienced a major incident on May 14, 2025 affecting Microsoft and Microsoft and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 01:22 PM UTC
Resolved
May 14, 2025, 07:24 PM UTC
Duration
6h 1m
Detected by Pingoru
May 14, 2025, 01:22 PM UTC

Affected components

MicrosoftMicrosoftMicrosoftMicrosoft

Update timeline

  1. identified May 14, 2025, 01:22 PM UTC

    We identified an issue with retrieving performance data from Microsoft Ads platform. Our developers have already sent an inquiry to Microsoft support. Note that this issue is affecting only a few of our customers and not all.

  2. identified May 14, 2025, 01:46 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 14, 2025, 07:24 PM UTC

    A Microsoft Advertising API issue caused delays in receiving performance data reports. This issue was resolved and all Microsoft Advertising daily reports were processed.