SiteVibes Outage History

SiteVibes is up right now

SiteVibes had 18 outages in the last 2 years totaling 328h 48m of downtime — averaging 0.7 incidents per month.

There were 18 SiteVibes outages since November 11, 2024 totaling 328h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sitevibes.com

Minor April 30, 2026

Delayed SMS Sending

Detected by Pingoru
Apr 30, 2026, 04:31 PM UTC
Resolved
May 01, 2026, 11:05 AM UTC
Duration
18h 33m
Affected: SiteVibes SMS Marketing
Timeline · 5 updates
  1. investigating Apr 30, 2026, 04:31 PM UTC

    We are investigating SMS messaging delays in sending.

  2. identified Apr 30, 2026, 06:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 06:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 01, 2026, 03:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 01, 2026, 11:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2026

Text Editor in email templates not working

Detected by Pingoru
Mar 11, 2026, 02:08 PM UTC
Resolved
Mar 11, 2026, 03:13 PM UTC
Duration
1h 5m
Affected: SiteVibes LoyaltySiteVibes ReviewsSiteVibes Email Marketing
Timeline · 4 updates
  1. investigating Mar 11, 2026, 02:08 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2026, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2026, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Delayed email sending and processing

Detected by Pingoru
Mar 09, 2026, 07:39 PM UTC
Resolved
Mar 09, 2026, 09:28 PM UTC
Duration
1h 48m
Affected: SiteVibes Email Marketing
Timeline · 4 updates
  1. investigating Mar 09, 2026, 07:39 PM UTC

    We are currently investigating delayed email sending and processing

  2. identified Mar 09, 2026, 07:55 PM UTC

    The issue has been identified and emails are sending.

  3. monitoring Mar 09, 2026, 08:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Scheduled Campaign Preparation Delays

Detected by Pingoru
Feb 12, 2026, 12:46 PM UTC
Resolved
Feb 12, 2026, 03:54 PM UTC
Duration
3h 8m
Affected: SiteVibes Email Marketing
Timeline · 4 updates
  1. investigating Feb 12, 2026, 12:46 PM UTC

    We are currently investigating delays in scheduled campaigns processing and sending.

  2. identified Feb 12, 2026, 12:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 12:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 12, 2026, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

We are investigating why the app is slow or not responding

Detected by Pingoru
Jan 22, 2026, 04:45 PM UTC
Resolved
Jan 22, 2026, 05:43 PM UTC
Duration
58m
Affected: SiteVibes LoyaltySiteVibes ReviewsSiteVibes Email MarketingSiteVibes APISocial Proof & Trending WallVisual Marketing & UGCSiteVibes Dashboard
Timeline · 4 updates
  1. investigating Jan 22, 2026, 04:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2026, 04:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 22, 2026, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2025

Some users are experiencing widgets & links not loading

Detected by Pingoru
Nov 20, 2025, 01:32 PM UTC
Resolved
Nov 20, 2025, 01:58 PM UTC
Duration
26m
Affected: SiteVibes LoyaltySiteVibes ReviewsSiteVibes Email MarketingSiteVibes APISocial Proof & Trending WallVisual Marketing & UGCSiteVibes Dashboard
Timeline · 3 updates
  1. investigating Nov 20, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Some customers may still be encountering error messages due to an ongoing networking incident with Cloudflare

Detected by Pingoru
Nov 18, 2025, 03:21 PM UTC
Resolved
Nov 18, 2025, 05:52 PM UTC
Duration
2h 31m
Affected: SiteVibes LoyaltySiteVibes ReviewsSiteVibes Email MarketingSiteVibes APISocial Proof & Trending WallVisual Marketing & UGCSiteVibes Dashboard
Timeline · 3 updates
  1. identified Nov 18, 2025, 03:21 PM UTC

    Some customers may be still experiencing issues accessing the SiteVibes app or with different widgets loading due to Cloudflare's network outage.

  2. monitoring Nov 18, 2025, 03:30 PM UTC

    A fix has been implemented and Cloudflare is continuing to monitor for any further issues.

  3. resolved Nov 18, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

SiteVibes app and widgets not loading

Detected by Pingoru
Nov 18, 2025, 12:44 PM UTC
Resolved
Nov 18, 2025, 03:05 PM UTC
Duration
2h 21m
Affected: SiteVibes LoyaltySiteVibes ReviewsSiteVibes Email MarketingSiteVibes APISocial Proof & Trending WallVisual Marketing & UGCSiteVibes Dashboard
Timeline · 6 updates
  1. identified Nov 18, 2025, 12:44 PM UTC

    Due to a network outage by one of our providers, Cloudflare, certain widgets and access to app.sitevibes.com are not working. We are working closely with Cloudflare to restore services.

  2. identified Nov 18, 2025, 01:15 PM UTC

    Cloudflare has identified the issue and a fix is being implemented.

  3. identified Nov 18, 2025, 01:52 PM UTC

    Cloudflare continues working on restoring service for application services. Please see Cloudflare's own status page for the most recent/latest updates https://www.cloudflarestatus.com/

  4. identified Nov 18, 2025, 02:40 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 18, 2025, 02:43 PM UTC

    A fix has been implemented by Cloudflare and services should start restoring shortly.

  6. resolved Nov 18, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 23, 2025

Emails are taking a longer time to prepare and send

Detected by Pingoru
Oct 23, 2025, 01:15 PM UTC
Resolved
Oct 23, 2025, 02:10 PM UTC
Duration
55m
Affected: SiteVibes Email Marketing
Timeline · 5 updates
  1. investigating Oct 23, 2025, 01:15 PM UTC

    We are currently investigating this issue.

  2. identified Oct 23, 2025, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 23, 2025, 01:30 PM UTC

    Campaigns are sending and the backlog should be cleared up in the next hour

  4. monitoring Oct 23, 2025, 01:54 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 23, 2025, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 11, 2025

Degraded Performance Across App/Services

Detected by Pingoru
Sep 11, 2025, 03:23 AM UTC
Resolved
Sep 11, 2025, 02:37 PM UTC
Duration
11h 14m
Affected: SiteVibes LoyaltySiteVibes ReviewsSiteVibes Email MarketingSiteVibes APISocial Proof & Trending WallVisual Marketing & UGCSiteVibes Dashboard
Timeline · 3 updates
  1. investigating Sep 11, 2025, 03:23 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 11, 2025, 11:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 5, 2025

Order Tracking Issues

Detected by Pingoru
Sep 05, 2025, 03:48 PM UTC
Resolved
Sep 05, 2025, 05:40 PM UTC
Duration
1h 51m
Affected: SiteVibes LoyaltySiteVibes ReviewsSiteVibes Email MarketingSiteVibes API
Timeline · 5 updates
  1. investigating Sep 05, 2025, 03:48 PM UTC

    We are currently investigating an issue where order tracking is not working properly. Our team is actively working to identify the cause and will provide updates as soon as we have more information.

  2. investigating Sep 05, 2025, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 05, 2025, 05:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 05, 2025, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Degraded Performance – Email Marketing

Detected by Pingoru
Aug 11, 2025, 02:31 PM UTC
Resolved
Aug 11, 2025, 03:12 PM UTC
Duration
40m
Affected: SiteVibes Email Marketing
Timeline · 2 updates
  1. monitoring Aug 11, 2025, 02:31 PM UTC

    We experienced degraded performance with our Email Marketing platform due to a backlog of queued jobs. A fix has been implemented, and our team is in the process of clearing old jobs from the queue. Some delays in sending may continue until the backlog is fully processed. We are monitoring performance closely and will provide an update once the system is fully restored.

  2. resolved Aug 11, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

Degraded Performance – Main App/Dashboard Access

Detected by Pingoru
Aug 11, 2025, 12:47 PM UTC
Resolved
Aug 11, 2025, 02:28 PM UTC
Duration
1h 41m
Affected: SiteVibes Dashboard
Timeline · 4 updates
  1. investigating Aug 11, 2025, 12:47 PM UTC

    We are currently experiencing degraded performance when accessing the SiteVibes main app and dashboard. Some users may encounter slow load times or difficulty logging in. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.

  2. identified Aug 11, 2025, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 11, 2025, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 11, 2025, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2025

Email Deliverability Issues with Microsoft Email Domains

Detected by Pingoru
Jun 06, 2025, 05:04 PM UTC
Resolved
Jun 07, 2025, 03:34 PM UTC
Duration
22h 30m
Affected: SiteVibes Email Marketing
Timeline · 5 updates
  1. investigating Jun 06, 2025, 05:04 PM UTC

    We are currently experiencing email deliverability issues affecting recipients using Microsoft-managed email domains, including: hotmail.com outlook.com msn.com live.com Some emails sent to these domains may be delayed or blocked due to IP reputation filtering by Microsoft’s mail servers. We are actively working with our email infrastructure provider and Microsoft’s postmaster tools to resolve the issue. No action is needed on your end at this time, and we will provide updates as soon as we have more information.

  2. investigating Jun 06, 2025, 05:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 06, 2025, 05:05 PM UTC

    We are currently experiencing email deliverability issues affecting recipients using Microsoft-managed email domains, including: hotmail.com outlook.com msn.com live.com Some emails sent to these domains may be delayed or blocked due to IP reputation filtering by Microsoft’s mail servers. We are actively working with our email infrastructure provider and Microsoft’s postmaster tools to resolve the issue. No action is needed on your end at this time, and we will provide updates as soon as we have more information.

  4. monitoring Jun 06, 2025, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 07, 2025, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 31, 2025

Email Marketing open, click and other reporting are not displaying

Detected by Pingoru
Jan 31, 2025, 10:17 PM UTC
Resolved
Feb 07, 2025, 02:44 PM UTC
Duration
6d 16h
Affected: SiteVibes Email Marketing
Timeline · 4 updates
  1. investigating Jan 31, 2025, 10:17 PM UTC

    We are currently investigating this issue.

  2. identified Feb 01, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 03, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2025, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2025

BigCommerce Loyalty Points are not being issued

Detected by Pingoru
Jan 13, 2025, 11:47 PM UTC
Resolved
Jan 14, 2025, 11:59 PM UTC
Duration
1d
Affected: SiteVibes Loyalty
Timeline · 5 updates
  1. identified Jan 13, 2025, 11:47 PM UTC

    The issue has been identified and a fix is being worked on. Orders are still being captured to award customer points.

  2. monitoring Jan 14, 2025, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 14, 2025, 12:32 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 14, 2025, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 14, 2025, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2024

SiteVibes emails are not sending

Detected by Pingoru
Nov 11, 2024, 03:07 PM UTC
Resolved
Nov 14, 2024, 02:24 PM UTC
Duration
2d 23h
Affected: SiteVibes LoyaltySiteVibes Reviews
Timeline · 3 updates
  1. identified Nov 11, 2024, 03:07 PM UTC

    Review request emails and any loyalty emails are currently not being sent. Customers are still earning loyalty points and able to use their points.

  2. monitoring Nov 12, 2024, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →