SiteHost incident

Cloud Container SSH/SFTP Issues

Minor Resolved View vendor source →

SiteHost experienced a minor incident on April 5, 2024 affecting NZ – AKL01 and NZ – AKL03 and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 04:04 AM UTC
Resolved
Apr 05, 2024, 04:24 AM UTC
Duration
20m
Detected by Pingoru
Apr 05, 2024, 04:04 AM UTC

Affected components

NZ – AKL01NZ – AKL03US – CAL01UK – LDN01SG – SGP01AU – SYD01

Update timeline

  1. investigating Apr 05, 2024, 04:04 AM UTC

    We are currently aware of an issue affecting our backup mounts on our Cloud Container servers. This issue is causing new SSH connections to hang. We are investigating this and hope to have this restored soon.

  2. identified Apr 05, 2024, 04:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 05, 2024, 04:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 05, 2024, 04:24 AM UTC

    This incident has been resolved.