SiteHost experienced a major incident on July 16, 2024 affecting NZ – AKL01 and NZ – AKL01, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
NZ – AKL01NZ – AKL01
Update timeline
- investigating Jul 16, 2024, 04:57 AM UTC
We are aware of an issue with the NZ-AKL1-V5YJJK hardware node affecting guests. Our engineers are currently investigating the issue and working to get this back up as soon as possible.
- investigating Jul 16, 2024, 04:58 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 16, 2024, 05:15 AM UTC
All servers are back up and running on the affected node and we are continuing to monitor for further issues.
- monitoring Jul 16, 2024, 05:37 AM UTC
The node and guests have remained stable and we will continue to monitor for further issues. If you are still having issues with a guest on this node please get in touch at [email protected].
- resolved Jul 16, 2024, 06:09 AM UTC
This incident has been resolved.