SiteHost experienced a major incident on November 13, 2024, lasting 6h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 13, 2024, 04:12 PM UTC
We have experienced some hardware node instability issues with one of the nodes (NZ-AKL2-V02RQ8). As a result, we need to perform emergency maintenance to reduce the likelihood of future issues. This will involve a reboot of servers on this node.
- monitoring Nov 13, 2024, 04:44 PM UTC
We have completed the emergency maintenance and are currently monitoring the situation. All services hosted on the node should be restored.
- resolved Nov 13, 2024, 11:01 PM UTC
The node and guests have remained stable and we will continue to monitor for further issues. If you are still having issues with a guest on this node please get in touch at [email protected].