SiteHost experienced a minor incident on July 21, 2025 affecting NZ – AKL01 and NZ – AKL01 and 1 more component, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 21, 2025, 10:23 PM UTC
We have become aware of an issue affecting automated SSL renewal/issuance on Cloud Containers and Servers that are using LetsEncrypt. They are currently dealing with the incident and we will be monitoring the status and keeping you posted as the situation develops.
- monitoring Jul 22, 2025, 03:13 AM UTC
LetsEncrypt has implemented a fix which means certificate renewals should start working again. Keep in mind that they are experiencing higher than average traffic volumes so there may still be some delays in certificate renewal/issuing.
- resolved Jul 22, 2025, 05:55 AM UTC
All of our services appear to be operating correctly, LetsEncrypt is currently monitoring the status of their API.