SiteHost experienced a notice incident on August 14, 2025 affecting NZ – AKL01 and NZ – AKL01, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2025, 08:09 AM UTC
We’ve had a hardware failure on one of our core distribution switches in the AKL01 data centre. To restore full network redundancy and capacity, we’ll be carrying out emergency maintenance tonight at 11:00 PM NZST. We’re not expecting downtime, but you may notice brief periods of higher latency or reduced performance during the work. If you experience any issues accessing services, please contact us at [email protected].
- monitoring Aug 14, 2025, 11:36 AM UTC
The core network issue in the AKL01 data centre has been resolved and full redundancy has been restored. We are actively monitoring the network to ensure stability and normal performance.
- resolved Aug 14, 2025, 01:39 PM UTC
The core network issue in the AKL01 data centre has been fully resolved. Services have remained stable, and monitoring confirms normal performance. If you experience any issues accessing services, please contact us at [email protected].