SiteHost experienced a major incident on September 24, 2025, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 24, 2025, 08:30 PM UTC
We have experienced some hardware node instability issues with one of the nodes (NZ-AKL2-6O20W9). As a result, we need to perform emergency maintenance to reduce the likelihood of future issues. This will involve rebooting the servers on this node.
- monitoring Sep 24, 2025, 08:57 PM UTC
We have completed the emergency maintenance and are currently monitoring the situation. All services hosted on the node should be restored.
- resolved Sep 24, 2025, 10:55 PM UTC
The node and guests have remained stable and we will continue to monitor for further issues. If you are still having issues with a guest on this node please get in touch at [email protected].
- postmortem Sep 24, 2025, 10:59 PM UTC
**Summary** This morning **at 8:30 AM**, one of our monitoring systems alerted us to a problem with the storage service on a node. This caused disruption for the virtual machines \(VMs\) running on that hardware. **Timeline** * **8:30 AM** – Monitoring detected the issue. * **8:45 AM** – Our team determined a reboot was the fastest way to restore service. * **8:55 AM** – The node was rebooted and VMs began coming back online. * **11:00 AM** – Services confirmed stable; incident closed. **Cause** The disruption was traced to a **faulty hard drive** in the storage system. **Resolution** The faulty drive was removed and replaced. The storage service has remained stable since, and no further issues are expected. **Next Steps** We are improving monitoring and alerting to catch early signs of drive degradation sooner, helping us prevent similar issues in the future. **Current Status** All services are fully operational.