SiteHost experienced a major incident on March 19, 2026 affecting NZ – AKL01, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2026, 11:47 PM UTC
We are aware of an issue with the NZ-AKL1-6O53ER hardware node affecting guests. Our engineers are currently investigating the issue and working to get this back up as soon as possible.
- identified Mar 20, 2026, 12:53 AM UTC
We’ve identified a hardware issue affecting the node and are currently in the process of replacing the faulty component. Our engineering team is actively working to restore services as quickly as possible.
- monitoring Mar 20, 2026, 01:25 AM UTC
The faulty hardware component has been replaced, and the node has been brought back online. All servers on the affected node are now operational, and we are continuing to monitor the environment closely for any further issues. Please don't hesitate to reach out if you notice any issues.
- resolved Mar 20, 2026, 02:15 AM UTC
The hardware node and associated services have remained stable. We will continue to monitor the situation closely. If you experience any further issues with a server on this node, please contact us at [email protected]