Singlewire Software incident

Emergency Calling Integration Errors

Minor Resolved View vendor source →

Singlewire Software experienced a minor incident on October 20, 2025 affecting Emergency Calling, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:28 PM UTC
Resolved
Oct 21, 2025, 06:34 PM UTC
Duration
1d
Detected by Pingoru
Oct 20, 2025, 06:28 PM UTC

Affected components

Emergency Calling

Update timeline

  1. monitoring Oct 20, 2025, 06:28 PM UTC

    We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast linked to the ongoing cloud provider outage. For additional information, please visit: https://status.rapidsos.com/ We will update this incident when more information is made available.

  2. monitoring Oct 21, 2025, 12:18 AM UTC

    RapidSOS is reporting systems are normal. Emergency Calling should now be working as intended.

  3. resolved Oct 21, 2025, 06:34 PM UTC

    This incident has been resolved.