Sine had 7 outages in the last 2 years totaling 554h 41m of downtime — averaging 0.3 incidents per month.
There were 7 Sine outages since July 15, 2025 totaling 554h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/
This incident has been resolved.
We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.
CM3 have confirmed an issue on their end. We are awaiting further updates.
CM3 have deployed a fix and we are monitoring the results.
The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.
Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals
We are continuing to investigate this issue.
https://status.cloud.microsoft/m365/ now lists the incident as resolved
We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products
Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products
Our marketing website, https://www.sine.co/ is now fixed
We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.
We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
The issue has been identified and a fix is being implemented.
A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.
This incident has been resolved.
We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method
We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.
The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.
This incident has been resolved.