Sinch experienced a minor incident on August 26, 2026 affecting Web Portal, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Aug 26, 2026, 02:50 PM UTC
We are observing an intermittent issue affecting WhatsApp Campaigns. Incident Start Time: 2026-08-26 12:10 UTC Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent. Our teams are actively working to resolve the issue and will provide further updates as they become available.
- investigating Aug 26, 2026, 04:06 PM UTC
We are continuing to investigate this issue.
- resolved Aug 26, 2026, 04:26 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-26 12:10 UTC Incident End Time: 2026-08-26 15:30 UTC