Sinch experienced a minor incident on August 16, 2026 affecting REST - US, lasting 17h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2026, 08:43 PM UTC
We are currently experiencing a service degradation affecting REST API in the US region. Incident Start Time: 2026-08-16 17:58 UTC Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].
- investigating Aug 16, 2026, 11:11 PM UTC
We are continuing to investigate this issue.
- investigating Aug 17, 2026, 02:03 AM UTC
We are continuing to investigate this issue.
- investigating Aug 17, 2026, 06:17 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 17, 2026, 07:39 AM UTC
We are no longer observing any further issues affecting this service. Our teams continue to closely monitor the service while the investigation is ongoing.
- resolved Aug 17, 2026, 02:34 PM UTC
This incident has been resolved. Incident Start Time: 2026-08-16 17:58 UTC Incident End Time: 2026-08-17 02:45 UTC