Sinch experienced a minor incident on August 13, 2026 affecting SMPP - US and Redhot XML (mBlox) and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 10:04 AM UTC
Dear Client, We are currently experiencing a performance degradation on our US1 and US7 sites. Our engineers are currently investigating and additional information will follow as it becomes available. Affected Site: US1, US7, REST API US, Legacy APIs US If you have any questions, please contact [email protected].
- monitoring Aug 13, 2026, 10:52 AM UTC
Our engineers have identified the cause of the issue and have applied a fix. We will continue to monitor the performance of the US sites. Incident Start Time: 2026-08-13 09:30 UTC If you have any questions, please contact [email protected].
- resolved Aug 13, 2026, 11:38 AM UTC
This incident has been resolved. Incident Start Time: 2026-08-13 09:30 UTC Incident Restoration Time: 2026-08-13 10:12 UTC Incident End Time: 2026-08-13 10:30 UTC