Sinch experienced a minor incident on July 28, 2026 affecting SMS - LATAM, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
SMS - LATAM
Update timeline
- investigating Jul 28, 2026, 08:25 AM UTC
We are currently observing delivery issues in Mexico - AT&T. Incident Start Time: 2026-07-28 06:22 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
- monitoring Jul 28, 2026, 10:01 AM UTC
We can observe that performance is restored. Incident Restoration Time: 2026-07-28 09:00 UTC We will continue to monitor for any further disturbances.
- resolved Jul 28, 2026, 11:40 AM UTC
This incident has been resolved. Incident Start Time: 2026-07-28 06:22 UTC Incident End Time: 2026-07-28 09:00 UTC