Sinch experienced a minor incident on June 25, 2026 affecting REST - US, lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 09:29 PM UTC
Dear Client, We are currently experiencing a service degradation affecting XMS in the US. Incident Start Time: 2026-06-25 15:58 UTC Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].
- investigating Jun 25, 2026, 11:23 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 26, 2026, 12:39 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 26, 2026, 04:22 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 26, 2026, 06:33 AM UTC
This incident has been resolved. Incident Start Time: 2026-06-25 15:58 UTC Incident End Time: 2026-06-26 01:34 UTC