DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO/MT Messages | TT#MNOC-63953

Update timeline

1. investigating Apr 23, 2026, 05:54 PM UTC

   Ticket Number :: MNOC-63953 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 2026-04-23 17:40:37 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. investigating Apr 23, 2026, 06:02 PM UTC

   We are continuing to investigate this issue.

3. investigating Apr 23, 2026, 10:39 PM UTC

   We are continuing to investigate this issue. We will update once more information is available.

4. resolved Apr 23, 2026, 11:27 PM UTC

   We are pleased to inform you that the issue with the isms platform has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay. Incident Start Date & Time (GMT) : 23 April 2026 17:10 GMT. Incident End Date & Time (GMT) : 23 April 2026 23:11 GMT. We appreciate your patience and understanding. If you have any questions related to this Incident, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.