Sinch experienced a minor incident on May 16, 2026 affecting SMS - LATAM, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
SMS - LATAM
Update timeline
- investigating May 16, 2026, 02:38 PM UTC
We are currently observing delivery issues in Colombia - Claro. Incident Start Time: 2026-05-16 13:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
- investigating May 16, 2026, 03:40 PM UTC
We are continuing to investigate this issue.
- resolved May 16, 2026, 05:32 PM UTC
This incident has been resolved. Incident Start Time: 2026-05-16 13:00 UTC Incident End Time: 2026-05-16 16:24 UTC