Site US7 - Network Disturbance

Update timeline

1. investigating Apr 15, 2026, 06:21 PM UTC

   We are currently experiencing a network disturbance on our US7 site. Our engineers are currently investigating. To maintain uninterrupted service, clients are advised to connect to the corresponding redundant site indicated below: Impacted endpoints: us7.smpp.api.sinch.com us7.httpsms.api.sinch.com us7.httplookup.api.sinch.com Corresponding redundant endpoints are available: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com We will provide ongoing updates on this page. For any inquiries, please contact us at [email protected].

2. monitoring Apr 15, 2026, 08:11 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Apr 15, 2026, 10:13 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Apr 16, 2026, 02:39 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Apr 16, 2026, 05:56 AM UTC

   This incident has been resolved. Incident Start Time: 2026-04-15 18:21 UTC Incident End Time: 2026-04-16 05:16 UTC