Sinch incident

WhatsApps sending through API

Major Resolved View vendor source →
Started
Apr 20, 2026, 10:03 AM UTC
Resolved
Apr 21, 2026, 01:50 PM UTC
Duration
1d 3h
Detected by Pingoru
Apr 20, 2026, 10:03 AM UTC

Affected components

Campaigns API (France 🇫🇷)Campaigns API (Europe 🇪🇺)Campaigns API (North America 🇺🇸 / 🇨🇦)

Update timeline

  1. investigating Apr 20, 2026, 10:03 AM UTC

    Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.

  2. investigating Apr 20, 2026, 10:08 AM UTC

    WhatsApps sendings through web application is working.

  3. identified Apr 20, 2026, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 21, 2026, 09:49 AM UTC

    We are continuing to work ona fix to this issue, it'll be deployed this afternoon.

  5. monitoring Apr 21, 2026, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 21, 2026, 01:50 PM UTC

    This incident has been resolved.

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