Sinch incident
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64038
Sinch experienced a notice incident on May 2, 2026 affecting International SMS 365, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2026, 10:38 AM UTC
Ticket Number :: MNOC-64038 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 2026-05-02 09:54 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- resolved May 02, 2026, 12:44 PM UTC
This issue has been resolved. Incident Start Date & Time (GMT) :2nd May 2026 09:54 GMT Incident End Date & Time (GMT) : 2nd May 2026 10:39 GMT