Simpro experienced a minor incident on March 29, 2026 affecting eForms Portal, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2026, 07:49 PM UTC
Our engineering team is aware of an issue impacting eForms users. We are currently investigating the root cause and will work to resolve it as soon as possible. Further updates will be provided here as they become available.
- identified Mar 29, 2026, 08:12 PM UTC
Our cloud engineering team have identified the root cause of the problem and are actively working on a fix as quickly as possible. Further updates will be provided here as they become available.
- identified Mar 29, 2026, 08:52 PM UTC
Our engineering team continues to investigate the issue. We have identified contributing factors and are working to restore full service. We appreciate your patience and will provide further updates as they become available.
- identified Mar 29, 2026, 09:40 PM UTC
Our engineering team continues to work on resolving remaining issues affecting full functionality. We appreciate your patience and will provide a further update shortly.
- identified Mar 29, 2026, 10:24 PM UTC
We are making progress on resolving the current issues and have a plan in place to restore full service. Further updates will be provided as work continues. We appreciate your ongoing patience.
- monitoring Mar 29, 2026, 11:32 PM UTC
Service has been restored and the application is fully accessible. We are aware of a remaining issue affecting email functionality and are working to resolve this. We apologise for any inconvenience caused.
- resolved Mar 30, 2026, 12:57 AM UTC
All systems have returned to normal operation with no further impact expected. Our cloud engineering team will work to mitigate the risk of a similar event in the future. We apologise for the inconvenience.