Simpro experienced a minor incident on August 20, 2026 affecting Asia-Pacific, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 20, 2026, 09:31 PM UTC
Some users may be experiencing slowness or degraded performance with Simpro Premium. Our engineering team is aware and actively investigating. We apologise for the inconvenience and will provide further updates shortly.
- monitoring Aug 20, 2026, 09:39 PM UTC
Service has been restored and Simpro Premium is fully accessible. Our engineering team continues to monitor the situation to ensure stability. We apologise for any inconvenience caused.
- resolved Aug 21, 2026, 02:50 AM UTC
All systems have returned to normal operation with no further impact expected. Our engineering team will work to mitigate the risk of a similar event in the future. We apologise for the inconvenience.