Simpro experienced a minor incident on April 13, 2026 affecting Asia-Pacific, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 12:16 AM UTC
Some users may be experiencing slowness or degraded performance. Our engineering team is aware and actively investigating. We apologise for the inconvenience and will provide further updates shortly.
- investigating Apr 13, 2026, 12:57 AM UTC
We continue to investigate reports of slowness and degraded performance affecting some users. Our engineering team remains actively engaged. We apologise for the inconvenience and will provide further updates.
- identified Apr 13, 2026, 01:12 AM UTC
We have identified the cause of the slowness and degraded performance affecting some users. A workaround has been implemented and conditions are improving for affected customers. Our engineering team continues to work on a full resolution. We apologise for the inconvenience and will provide further updates.
- monitoring Apr 13, 2026, 01:44 AM UTC
The workaround is in place and performance has been restored for affected users. Our engineering team continues to work on a permanent fix to fully resolve the underlying issue.
- resolved Apr 13, 2026, 05:35 AM UTC
All systems have returned to normal operation with no further impact expected. Our engineering team will work to mitigate the risk of a similar event in the future. We apologise for the inconvenience.